This certification focuses on how IT influences and informs business strategy. If you do not complete the exam by that date, you will need to start the ITIL 4 certification process from the beginning. If you want to find out more about how your ITIL 3 certifications will transfer to the ITIL 4 certification scheme, Axelos offers recommended routes for candidates in this position.
Organizations can also opt to have ITIL trainers come train people at the organization and get certified in-house. Several companies offer training and courses both online and in person.
Companies that offer self-paced learning, online course, hybrid classes, and flexible learning paths include:. Getting ITIL certified in its various qualification levels has its own advantages. How many times have we seen that it is the senior management who always drive new IT Service Management initiatives. It is they who finalize on services that are being offered to the customers. Though it may not be the best reason on most of the occasions, but it will give you a better perspective of services that are offered which aligns towards organizational business strategy.
In fact, this acts as a strong differentiator between certified and uncertified professionals. ITIL certifications help you to communicate the right terms among your team which saves up a lot of time working on incorrect processes. When both senior management and employees understand and see the benefits that ITIL has to offer, the better will be the overall services offered by the organization.
This in turn increases the value that you add to the organization and increase the overall value of the company on a larger scale. It also offers IT solutions by keeping up with the latest emerging technologies which is way more complex than ever by providing reliable services. Professionals with ITIL credentials are the most in-demand and highly valued across the globe. Not likely. When mistakes repeat, service consumers or customers will not be happy and may not return to with the project again.
To avoid such a scenario, what such companies could do is to connect with each other and share lessons. Such an initiative would avoid many bottlenecks and arrest many recurring challenges. John explained that companies, understanding the importance of consistent process, have embraced lessons from the industry and continually improvise their processes for better customer experience.
While it may not be feasible to connect with every other company and collect their lessons and best practices in real time, not with standing that companies may or may not share that information, there is a need for a common forum or entity to collect best practices and lessons across the IT industry and formulate a framework.
Why is this framework called ITIL? Significance of ITIL in the Service Industry John went on to explain that there were plenty of reasons for the ITIL framework: ITIL framework helps to align the IT solutions with business strategic goals It helps to set the realistic, achievable and predictable service goals It ensures efficient service delivery and improves customer satisfaction It reduces costs through improved utilization of resources It defines consistent IT roles and improves communication through standardized terminology It improves planning and continual improvement due to regular measurement and monitoring What is meant by continual improvement?
Company A and Company X are in legal contractual agreement. Company A agrees to provide N services to Company X for the next 2 years. One of the agreed services is to resolve all High priority incidents within 4 hours. After a year of experience, Company A Service Provider becomes very good knowledge in resolving incidents within 2 hours and this has been verified as well.
The contractual document is amended. Company X Service consumer agrees to pay an additional amount for the improvisation of service to Company A Service Provider.
This is a good example of continual improvement. Continual improvement results in improvising service will always increase the customer satisfaction index, says John.
Collecting best practices from all government agencies and private sector companies across Europe, the CCTA came up with an initial standard framework.
This version was focused on making ITIL more accessible and arranged the volume framework into nine related categories. This version covers the initial conception, development, transition, operations, and improvement of a service. The service lifecycle concept has further evolved since.
This is the updated version of the , referred to as ITILv3 updated. This forms the basis for all ITIL best practices across the globe. In the year , due to the Industry 4. V4 has more practical guidance on how to use ITIL in an organization which embraces digital journey.
With V4, ITIL adopted more of a holistic philosophy towards service management, making it broader and more inclusive for the modern IT environment. Having developed a good understanding of the evolution of ITIL, the students learnt about how the best practices which originated from a few European companies were continuously improvised and revised to now become a global acceptable Service management framework across the globe.
John went on to explain that ITIL has five stages. The following table helps explain each stage and its purpose:S. This is the core of the Service Lifecycle. This phase mainly focuses on understanding and defining the market. Also defines the needs of the customers2Service DesignIn the Service Design stage, strategies generated in Service Strategy stage are turned into action. Services and processes are designed, and plans are implemented to have a better service management.
It is carried out in a well-coordinated manner using cost-effective measures and resources. Through service transition, the design built is tested and implemented in the lifecycle in a productive manner4Service OperationThe Service Operation stage provides guidance on day-to-day business operations.
The goal is for the IT department to keep things running smoothly, reliably, efficiently, and cost-effectively. The activities and processes in this phase ensure that services are delivered to customers at the agreed Service level agreement with minimal interruptions and disruptions. Service Operation focuses on providing value to both service consumer and the service provider.
Continual Service improvement focus on progressive monitoring and controlling of services. Key performance indicators must be in place to determine whether the service is running optimally, and the service owner must ensure that the service complies with the strategic targets linked to the IT serviceJohn went on to explain that the outcomes of the Continual Service Improvement become the inputs for Service Strategy. Identified improvements will help to revise the strategic goals and targets.
Explaining what was meant by Key Performance Indicator, John defined it as a quantifiable measurement for measuring any strategic goal. This is generally agreed between Service consumer and Service Customer in the legal contract, he added. The two may need to be prioritized depending on the case, he pointed out. This version emphasises the importance of 4-dimensions for a holistic service management.
ITIL focuses on the basics that matter to business: how to improve IT services, increase productivity and cut costs. That makes it a good bet for IT professionals. Back in the s, the British government wanted to ensure that its stakeholders would best profit from its released technology, so they published a library that grew to more than 30 volumes on items such as how to handle incidents, how to perform change management, how to maintain a service catalog and so forth.
By , this library was reduced to five systems of IT learning, known as ITIL version 3 that evolved into version 4 in February It's recognized all over the world as one of the key certifications for IT professionals.
Plus, it's one of the highest paying IT certifications out there. That's because ITIL focuses on the basics that matter to business: how to improve IT services, increase productivity and cut costs. ITIL's framework helps improve IT operations no matter where the organization is in the service management life cycle, and it helps businesses by reducing costs while also improving IT services.
What's more, a lot of organizations and professionals view ITIL as a sort of common language or model, which makes its related skills more transferable between organizations. Those in IT financial management, continuity management, availability and capacity management , service-level management , and service desks stand to get the most out of ITIL training and certification.
Thousands of companies all around the world — including some of the world's largest technology companies — even have this certification as a requirement. Want to boost your professional resume?
Here's how to add ITIL certification to your job-hunting arsenal. The whole onus is on providing customers with maximum value rather than just delivering services. To that end, ITIL 4 pivots its service management around five service lifecycle stages:. Service strategy , which is the mission and vision of the organization. Service design , which focuses on the designs of how to accomplish that mission and vision.
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